Terms & Conditions

General

Downham Auto Stores. 446 Bromley Road, Bromley, Kent. BR1 4PP / 020 8461 2345 / enquiries@downhamautostores.com

The information, products and services contained on this web site may be out of date or include omissions, inaccuracies or other errors. All information is provided on an ‘as is’ basis. Any views or opinions expressed on products are for guidance only and do not constitute any part of a formal contract.

All products are subject to availability and Downham Auto Stores reserves the right to refuse any pending order. Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online.

All sizes where quoted, are approximate only. And colours may vary due to manufacturing runs and/or computer screen settings.

Downham Auto Stores reserve the right to cancel any contract between us and it’s customer if:

  • We have insufficient stock to deliver the Goods ordered
  • The delivery service provider does not deliver to required area
  • One or more of the Goods ordered was listed at an incorrect price due to a typographical error or, an error in the pricing information received by us, from our suppliers; or
  • We have reason to suspect that there is a risk of a fraudulent transaction.

If Downham Auto Stores do cancel any contract, we will notify the customer by email and will re-credit the customers account with the relevant sum deducted (in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider)), from the correct debit or credit card as soon as possible but in any event within 30 days of the order. Downham Auto Stores are not obliged to offer any additional compensation for customer dissatisfaction but will consider it on a case by case basis.


Bikes

Bikes purchased from Downham Auto Stores ship boxed. Every Bike is Part built and will require some assembly, usually, attaching the Front Wheel and/or Mudguard (where applicable), Pedals, Seat or Post. Assembly can also include the configuration of Brakes and/or Gears, though we advise this is done by a professional. Downham Auto Stores are more than happy to offer customers assistance in-store, or over the telephone.


Christmas Club

An order can be placed in store by either cash or debit or credit card. The payments are flexible and to suit the customer on a case by case basis but, the product will not be available until full and final payment is received. The maximum payment schedule is 6 months from the date of the original order.


Deliveries

Many of our products are available next working day but in some cases, can take up to a week. And whilst we try our best to meet estimated delivery times, we never guarantee them as we are dependant on third party couriers to deliver. Downham Auto Stores will not be held liable for any consequential loss caused by delivery delays, nor do we deliver outside of mainland Britain. Finally, we maintain the option to cancel any pending order that may subsequently require additional delivery costs.

If goods delivered are incorrectly ordered, damaged or defective, Downham Auto Stores shall have no liability to the customer.


VAT

Prices quoted on our website include VAT at the UK rate of 20%, where applicable.